At ENVOLIER, we work to offer you a fast and efficient shopping experience, ensuring your order arrives safely and in the shortest possible time. Below, we provide all the necessary information about our shipping processes.
1. Shipping Process
Once your payment is confirmed, we will process and prepare your order. Processing time is generally 1 to 3 business days . Total delivery time will depend on the shipping option selected and your location.
2. Shipping Methods
We offer a variety of shipping options to suit your needs and preferences. When you checkout, you can select the shipping method that best suits your urgency and budget. Available options include:
- Standard Shipping : Estimated delivery times between 5 to 15 business days , depending on location.
- Express Shipping : Estimated delivery times between 2 to 7 business days .
- International Shipping : For countries outside the EU, delivery times may vary between 10 and 30 business days depending on location.
3. Shipping Rates
Shipping rates will be calculated at checkout based on your order's weight and delivery location. Shipping costs will be added to your total before checkout.
Note: Some promotions or orders for certain products may include free shipping, which will be indicated at the time of purchase.
4. Track my Order
After your order ships, you'll receive an email with the tracking number and a link so you can track the status of your shipment in real time. If you don't receive this information within 3 business days of shipping confirmation, please contact us to check the status.
5. Shipping Address
It is important that you verify the accuracy of your shipping address before completing your purchase. ENVOLIER is not responsible for undelivered shipments due to errors in the address provided by the customer. If you discover an error in your address after placing your order, please contact us immediately so we can correct it before the order is processed.
6. International Shipping
We ship within the European Union (EU) and other select countries. If you are ordering from outside the EU, please note that import duties and taxes may apply, which are the buyer's responsibility. We recommend checking your country's import policies before placing your order.
7. Shipping Delays
Although we strive to meet estimated delivery times, some factors may cause delays, such as adverse weather conditions, strikes, customs restrictions, or unforeseen circumstances beyond our control. In the event of a significant delay, we promise to keep you informed and do everything possible to resolve the situation as quickly as possible.
8. Shipping Problems
If your order hasn't arrived within the estimated timeframe or if you experience any shipping issues (damage, missing items, etc.), please contact us at contact@envolier.com within 5 business days of receipt or the estimated delivery timeframe. We will investigate the issue and take the necessary steps to offer you a suitable solution.
Contact us
If you have any questions about the shipping process or need assistance with your order, please don't hesitate to contact our customer service team at contact@envolier.com .