At ENVOLIER, we're committed to providing the best experience for our customers, including an easy and transparent return policy. If, for any reason, you're not completely satisfied with your purchase, we're here to help.
1. Eligibility for Returns
You have up to 14 days from the date you receive your order to request a return. To be eligible, the item must be:
- In original condition and with no signs of use.
- With all labels and in its original packaging.
- Complete, with all accessories and parts (if applicable).
Note: Some products, such as personal hygiene items, cosmetics, and personalized products, may not be eligible for returns for health, safety, and personalization reasons.
2. Return Process
To initiate a return, follow these steps:
- Contact us at contact@envolier.com for detailed shipping instructions.
- After confirmation, please send the product in its original packaging to the address provided by our team.
Important: Return shipping costs are the customer's responsibility, except in cases of defective products or incorrect delivery.
3. Refund
After receiving and inspecting the returned item, we will send an email confirmation. Refunds will be processed to the original payment method within 10 business days of return approval.
Note: Depending on the financial institution, it may take longer for your refund to appear on your bank statement.
4. Exchanges
If you wish to exchange the item you received for another, please contact us using the same returns email. We will help you verify the availability of the desired product. Additional shipping costs, if applicable, will be communicated.
5. Defective or Problematic Items
In the event of defective or damaged products, please contact us immediately through our support email. We will offer a prompt solution, which may include a replacement or full refund.
Contact us
For any questions or assistance with returns, our customer service team is available via email at contact@envolier.com